Frequently Asked Questions (FAQ)

Product Specification

Q: What ports does the EZCast Pro Box II have?

A: The EZCast Pro Box II has the following ports:

USB A port for Touch Back support
HDMI output
LAN port for internet access and PoE

Q: What ports does the EZCast Pro Dongle II have?

A: The EZCast Pro Dongle II has the following ports:

USB C port for power supply
HDMI output

Q: Which products support 5 GHz Wi-Fi?

A: EZCast Pro Dongle II and EZCast Pro Box II.

Q: Which products support 4K resolution?

A: EZCast Pro Dongle II and EZCast Pro Box II.

Q: Which products have a LAN port?

A: EZCast Pro Box II has a LAN port and supports PoE.

Q: What operating systems are supported by the EZCast Pro series?

A: The following operating systems are supported:

Windows
Android
macOS
iOS
ChromeOS

Q: What screen mirroring features and protocols are supported?

A: EZCast Pro Dongle II and the EZCast Pro Box II support:

Miracast
AirPlay
Chromecast
EZCast Pro app

Q: What is the recommended wireless distance between the EZCast Pro device and the transmitter (iPhone, Android, macOS, etc.)?

A: Depending on Wi-Fi interference in the environment we recommend a maximum distance of 10 meters. To ensure optimal streaming performance please perform the following checks:

Install the receiver in the same room as the users
Avoid physical obstructions and ensure there is a line of sight (LoS) between the user and receiver
Do not mount the receiver behind a large display as this can significantly reduce signal strength

Q: What streaming protocol versions are supported exactly?

A: The following streaming protocol versions are supported:

Miracast V1.1 with HDCP 2.X support
AirPlay V1 and AirPlay V2
Google Cast V2 720p @ 60fps

Product Selection

Q: What is the difference between EZCast Pro Dongle II and EZCast Pro Box II?

A: EZCast Pro Box II has all the features of EZCast Pro Dongle II. The EZCast Pro Box II also offers advanced connectivity thanks to its external antenna and LAN port, which can also supply the receiver with power (PoE). In addition, the EZCast Pro Box II supports the touch function of your screen.

Use Cases and Scenarios

Q: I would like to mirror my computer to multiple screens. Which EZCast Pro product do I need?

A: Both the EZCast Pro Dongle II and the EZCast Pro Box II support video and audio broadcasting to up to 8 other screens, each connected to either an EZCast Pro Dongle II or EZCast Pro Box II via HDMI. The ProCast broadcast software for Windows und macOS is available for free download. Click here for more information.

Q: I would like to mirror 4K content. Which EZCast Pro product should I use?

A: Both the EZCast Pro Dongle II and the EZCast Pro Box II support 4K resolution.

Q: Does the EZCast Pro series support streaming services such as Netflix and Amazon Prime?

A: Generally, this is possible. However, due to DRM (Digital Rights Management) policy issued by streaming service providers, EZCast Pro might have compatibility issues with these streaming platforms.

Q: Does EZCast Pro II series support multiple content sources on one display?

A: Yes, EZCast Pro II allows up to 4 users to share their content on the same screen using the EZCast Pro app, or if you prefer not to use an app you can even mirror up to 4 devices using the AirPlay protocol for Apple devices or Google Cast for Windows/Android devices.

Q: I do not want to install any app or software on my device. Which product is right for me?

A: Both the EZCast Pro Dongle II and the EZCast Pro Box II support all popular wireless display technologies, meaning you can use your device’s build-in mirroring function e.g. Miracast, AirPlay and Google Cast, without needing to install any app.

Troubleshooting

Q: I have forgotten the Admin Password for the Advanced Settings. How can I reset it?

A: With your device powered on press and hold the reset button for 10 seconds. A step-by-step tutorial is available on our documentation.

Q: I want to connect my EZCast Pro device to my Wi-Fi, but my Wi-Fi network does not appear in the list of available networks. How can I solve this problem?

A: : First make sure the network you are trying to connect to is an encrypted network. For security reasons only encrypted networks are listed by default. If you wish to connect to an unencrypted W-Fi please add the network manually.

Please also check whether the frequency of your Wi-Fi network supports the equivalent 5 GHz or 2.4 GHz band of your EZCast Pro device:

EZCast Pro Dongle II: 5 GHz (default), or 2,4 GHz in Legacy Mode
EZCast Pro Box II: 5 GHz (default), or 2.4 GHz in Legacy Modus
EZCast Pro Dongle I: 2.4 GHz
EZCast Pro LAN: 2.4 GHz

Q: I cannot find the EZCast Pro receiver in the Wi-Fi settings of my device. What should I do?

A: Your EZCast Pro’s Wi-Fi depends heavily on the minimum power supply. Please make sure that your EZCast Pro device is receiving sufficient power to ensure a stable performance of the embedded Wi-Fi module:

EZCast Pro Dongle II: 5V 1.5A
EZCast Pro Box II: 5V 2A, or PoE (5V 3A)
EZCast Pro Dongle I: 5V 1A (USB charger), or 5V 0.9A (MHL)
EZCast Pro LAN: 5V 2A

Please also check whether the frequency of your device supports the equivalent 5 GHz or 2.4 GHz band of the EZCast Pro device:

EZCast Pro Dongle II: 5 GHz (default), or 2,4 GHz in Legacy Mode
EZCast Pro Box II: 5 GHz (default), or 2.4 GHz in Legacy Mode
EZCast Pro Dongle I: 2.4 GHz
EZCast Pro LAN: 2.4 GHz

Q: The start page is not loading after turning on the EZCast Pro device. What can do I?

A: : Please make sure that your EZCast Pro device is connected to a sufficient power supply:

EZCast Pro Dongle II: 5V 1.5A
EZCast Pro Box II: 5V 2A, or PoE (5V 3A)
EZCast Pro Dongle I: 5V 1A (USB power supply), or 5V 0.9A (MHL)
EZCast Pro LAN: 5V 2A

Q: How can I update the firmware of my EZCast Pro device?

A: To bring your EZCast Pro device up to date, you can update the firmware. A step-by-step tutorial is available on our documentation:

Q: How can I reinstall the firmware on my EZCast Pro device?

A: A step-by-step tutorial for reinstalling the firmware is available on our documentation: